- Home
-
MonTeas Premium Selection
Premium Selection
-
Loose Leaf Tea
Delivery, Returns and Refunds
Delivery
Please be aware that delivery charges can change at any time and that all delivery charges are non-refundable. Delivery charges are based on 2nd class postage by Royal Mail at the current prevailing rate at time of order, unless otherwise agreed.
Delivery destinations are within mainland England, Wales and Scotland only. For all other U.K and International locations please contact Monteas for further information. Delivery costs can be viewed at check-out.
Orders requiring special delivery will be charged by prior arrangement only. Orders requiring a courier and/or where a signature is required, MonTeas cannot accept responsibility for non-delivery, failed with re-delivery charges or missing parcels. MonTeas will attempt to fully assist where any claim arises for non-delivered, missing parcels.
All orders will be despatched within 48 hours when placed Monday to Friday excluding Sundays and Bank Holidays. However, despatch and delivery is subject to Royal Mail variations and/or limitations.
MonTeas delivers using Royal Mail and is, therefore, bound by their conditions. For First and Second Class deliveries, a period of fourteen working days must be allowed before making a claim for lost goods.
Returns
Returned faulty goods will be exchanged or credited, in accordance with customer statutory rights - excludes unwanted products. Where possible MonTeas will endeavour to offer an exchange on faulty products but the cost of postage and return of the faulty product remains the responsibility of the buyer. MonTeas can be contacted as follows: by email cafetea@monteas.co.uk, by telephone 07967 475421, or write to David J. Tovey trading as MonTeas, 111 Monnow Street, Monmouth, Monmouthshire NP25 3EG. Damaged deliveries must be notified immediately, the broken product(s) kept and photographic evidence of the damage or MonTeas may not be able to accept responsibility for any claim. Returns falling under the distance selling act (excluding perishables of tea and other beverage products) must be made by a ‘signed for method’ at the customers expense.
Refund Policy
In compliance with EU regulations: Customers have the right to cancel an order up to seven days following receipt of goods, if applicable. Notification of cancellation must be made in writing to MonTeas at 111 Monnow Street, Monmouth NP25 3Eg or by email to cafetea@monteas.co.uk within this seven day period. Non-faulty goods/products must be returned, if applicable, in their original condition, unused and sealed product bags remaining sealed as originally issued, within 7 days of an order cancellation notice. Returns by customers for refunds will be at the customers own cost of postage or carriage. Once the goods and/or products of a cancelled order have been received in good condition a refund will be issued to the customer within 7 days of that goods/products receipt date.
InformationSTATEMENT from David J. Tovey:
As Proprietor of MonTeas, it is important to reassure all customers and stakeholders in contact with the business and myself, that I continue to observe the highest standards of personal hygiene in all daily activities.
My training originated with qualification gained from the Royal Institute of Public Health & Hygiene and has continued with ongoing updates from sources including the World Health Organisation and U.K. Government. Tea supplies are sufficient at this time for the forthcoming months and this continues to be reviewed on a rolling basis.
Tea Orders continue to be available for online shopping at www.monteas.co.uk and telephone orders are also accepted by calling 07967 475421. Please note that if your call cannot be answered immediately then a message should be left for a call back as soon as I am free to do so.
I would like to personally assure everyone of my very best service at all times and this period is no exception in doing everything I can to help you.
Thank you for your continued support.
Best wishes,
David.
David J. Tovey Proprietor: MonTeas of Monmouth
djtovey@monteas.co.uk 07967 475421
STORAGE: MonTeas now uses 100% non-plastic packaging, therefore, all loose leaf infusions should be stored separately to prevent flavour cross-over. For best longevity with quality integrity kept cool, in airtight containers and away from light, moisture and strong odours.
MonTeasZERO-WASTE / NO PLASTIC PACKAGING:
All Internet Orders and in-shop purchases utilise Zero Plastc packaging!
MonTeas is an independent retailer of over 100 fine loose leaf teas; over 30 herbal infusions; an extensive range of teapots and accessories, all located, since opening on 7th May 2012, in one of the finest towns in Wales - Monmouth.
For the best fair-trading, purest and highest quality products, MonTeas aligns with THE ETHICAL TEA PARTNERSHIP.
CUSTOMER"S OWN CONTAINERS - for instore purchases only:
* Bring your own whatever:
* Bag, box, tin - a container,
* As MonTeas will fill to renew
* With leaf for your favourite brew
* So Eco friendly - it's no brainer!!
MonTeas will use your own receptacle for loose leaf purchases with a discount too - applies to instore purchases only (subject to T's and C's).
MonTeas chosen Charity is 'MacMillan Cancer Support'.
SHOP OPENING HOURS:As of Monday, 4th January 2021 due to the introduction of Tier 4 (Wales):
COVID restrictions apply, as announced by H.M. Government / Welsh Assembly. However, Online and Telephone orders will continue to be processed and dispatched. Online orders can be submitted 24 hours, 7 days a week via www.monteas.co.uk
Click and collect is available with Online Orders for Collection within Revised Shop Opening as above and below OR TELEPHONE TO BOOK AN APPOINTMENT:
Monday - CLOSED Tuesday - CLOSED Wednesday - 9am to 12 Noon for Collections Thursday - CLOSED Friday - CLOSED Saturday - 9am to 12 Noon for Collections Sunday - CLOSED BANK HOLIDAYS - CLOSED
Visit MonTeas